Claim Form | Peak Paddle Boards

Returns & Claims Form

Claim Information
Select Claim Type*
All items returned under PEAK's 60 Day Guarantee will be refunded less a 20% restocking fee per item.

*The customer will also be responsible for an additional $100 surcharge per board from Hawaii or Alaska.

The refund, less restock fee(s), will be applied once the item(s) are received at our warehouse. Please allow 2-5 business days for the credit to appear on your statement.

All original contents must be included in the return, any missing items will delay the refund process.
Please note this claim must be completed within three (3) business days of receiving your board. Any claims filed outside of this window may result in the customer being responsible for shipping charges.
Please note, warranties do not extend to commercial use, cosmetic issues, boards purchased from vendors other than ISLE, or damage due to extreme heat exposure or improper storage.
Customer & Order Information
Order #*
Order Date*
First & Last Name*
First Last
Address*
Street Address Address Line 2 City State ZIP Code
Phone*
Email*
Product Information
Product*
Serial Number
Product Ordered*
Product Received*
Warranty
Please describe the issue & where it is stored*
Upload Photos*
Please upload photos of the top, bottom & claim issue area.

We cannot begin processing your claim without photos of the affected area(s) of your item.

Drop files here or
Accept Terms*
I understand my claim is contingent upon PEAK's Claim Department review. Submission of this claim does not guarantee my claim will be approved.
Returns
Reason for Return*
Accept Terms*
I understand I am responsible for a 20% restock fee per item.
Shipping Damage
Did you refuse the shipment, or sign and accept as is?*
Signed for and it's in my possession
Refused the shipment
Upload Photos*
Please upload photos of top, bottom & claim issue areas

Drop files here or
Please describe the damage in detail and how/when it was discovered.
Accept Terms*
I understand my claim is contingent upon PEAK's Claim Department review. Submission of this claim does not guarantee my claim will be approved.
I understand if my claim is filed after three (3) days of date of delivery I may be responsible for shipping costs.
Wrong Item
Upload Photos*
Please upload a photo of the incorrect product and the box it came in.

Drop files here or
Comments
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Returns & Claims Form

Claim Information

Customer & Order Information

Product Information

Warranty

Returns

Shipping Damage

Wrong Item

Your Cart